Frequently Asked Questions

We have listed our most frequenly asked questions and answers about travelling with Imagine Rail Journeys. Please pick a category that best suits your enquiry.


Documentation & Tickets

Q: When will I receive my booking confirmation?

A: All confirmation and receipts will be sent out within 48 hours from when the booking was made.

Q: My confirmation is incorrect, help?

A: As a passenger, you have a responsibility to check that all the information is correct on your documents. Please contact us immediately so we can ensure that the relevant operators have the correct information.

Q: I have moved do I need to inform you?

A: We will require this information to be put into writing from the lead passenger, along with your full name, reference number and new address details.

Q: When will I receive my tickets?

A: Tickets will be sent via email or post no later than 7 days prior to departure, although we do aim to get them to you 2 weeks prior where possible. Please ensure that you log on to your cruise line’s website and complete all the pre-cruise information that they require to enable us to access your tickets in a timely manner. This can be completed in the ‘Manage My Booking’ section on the relevant Cruise line website.

Q: I’ve lost my tickets – help?

A: We can re-issue your tickets, so don’t panic! Please contact our friendly Customer Support Team who will be able to assist you. (Please note an administration fee will be applicable.)

Q: I am part of the cruise line membership scheme how do i notify you?

A: At the time of booking please provide this number to our sales advisor. Or, alternatively, contact the Customer Support Team and we can advise the relevant cruise line of your membership number to ensure you do not miss out on any benefits.